Information on the authenticity of customer reviews

We use the independent service provider reviews.io to collect reviews in our online shop. reviews.io implements both automatic and manual procedures for checking the reviews.

A review of the ratings takes place as follows:
Customers receive a link to rate the products they ordered and the shopping experience in our online shop. This is an individualized link that only consumers who have actually purchased the goods or services from us receive.

Before a consumer review is published, an authenticity check is carried out to ensure that the reviews only come from customers who have actually purchased or used the products in question. If reviews.io is able to automatically assign a review to an order in our shop system, the note "Verified Customer" is displayed. We cannot assign this note manually.

Additional evaluation options:

Reviews can also be submitted directly via our online shop or the reviews.io review platform. In this case, the reviews cannot be verified. The reviews could come from consumers who have not actually purchased or used the goods or services. Reviews without verification can be identified by the absence of the note "Verified Customer".