anti-breakage guarantee
Your satisfaction is important to us!
We are convinced of the quality of our products and therefore give you a guarantee on our buckles and carabiners that goes beyond the statutory warranty!
At Bullsland Dogwear GmbH, we attach great importance to offering high-quality products that meet even the most demanding needs. Because we are absolutely confident in our products, we give you a two-year guarantee (from the date of purchase) on mechanical defects in our buckles and carabiners.
guarantee declaration
Generally:
The products of Bullsland Dogwear GmbH are made of high-quality materials and undergo strict quality controls. Nevertheless, it can happen that a hidden defect appears. In such cases, we provide the following manufacturer's guarantee in addition to the statutory warranty:
Guarantor: Bullsland Dogwear GmbH, Schweigelstr. 15, 53359 Rheinbach, Germany
Warranty period: 2 years from the date of purchase of the product.
Scope of the guarantee: mechanical defects of buckles and carabiners. The guarantee does not affect or limit the customer's rights under the statutory warranty in the event of defects in the purchased item.
The guarantee is only valid for products purchased from March 1, 2024 (order date).
The warranty covers defects that can be proven to be due to a material defect and not to intentional damage.
Excluded circumstances:
- intentional damage or alteration of the purchased item
- improper use / disregard of care instructions.
- Goodwill and gift products.
- third-party products.
- Products given away as part of promotions or offers.
- Products purchased more than 2 years ago.
Asserting the warranty claim:
Complaint: Send us an email to info@bullsland.de stating the order number, a description of the defect and clear pictures of the defect.
Feedback: Our team will contact you as soon as possible and explain the further process.
Return: In the event of a warranty claim, returns within Germany are free of charge.
The use of the warranty rights is free of charge. If you have any questions or would like further information about the guarantee, please contact our customer service team by email at info@bullsland.de .
Download: Warranty Statement